Welcome to the Luneva Frequently Asked Questions page. Here you will find answers to some of the most common questions our customers ask. If you need additional help, our support team is always available to assist you.

How long does shipping take?
Shipping times may vary depending on your location and the product ordered. In most cases, orders are delivered within 7 to 15 business days after they are processed. Customers will receive tracking information once their order has been shipped.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This number allows you to follow your package as it moves toward delivery.

Can I change or cancel my order?
Orders can usually be changed or canceled within a limited period after they are placed. If you need to modify your order, please contact our support team as soon as possible so we can assist you before the order is processed.

What should I do if my order arrives damaged?
If your product arrives damaged or defective, please contact our support team within 7 days of receiving the item. Provide your order number and photos of the issue so we can review the situation and provide a suitable solution.

Do you accept returns or refunds?
Yes. If there is an issue with your order, we will review your request and work to resolve the situation. Our goal is to ensure every customer is satisfied with their experience.

Is my payment information secure?
Yes. Our store uses secure checkout systems designed to protect your personal and payment information during every transaction.

How can I contact customer support?
If you have any questions that are not answered here, you can reach our support team through the contact page or by email. We aim to respond to all inquiries as quickly as possible.

At Luneva, we believe clear communication and helpful support are essential to creating a positive shopping experience. We appreciate your trust and look forward to serving you.